InboxbeesTerms of Service & Anti-Abuse Rules
Effective: August 15, 2026 · Contracting Entity: Smart Infotech (Udyam-registered MSME, Ministry of MSME, Govt. of India).
1. Agreement to Terms & Contracting Entity
These Terms of Service constitute a legally binding agreement between you (the "Subscriber" or "User") and Smart Infotech ("Company", "we", "us"), an Udyam-registered Micro, Small & Medium Enterprise in India governing your access to and use of Inboxbees. By signing up or connecting a domain, you acknowledge that you have read and agreed to be bound by these terms.
2. Strict Anti-Spam & Acceptable Use Policy (AUP)
Inboxbees strictly prohibits the transmission of unsolicited commercial email (UCE), cold bulk emailing, or email scraping. Violators are immediately frozen without notice.
- Zero Bulk/Cold Email: You agree not to send cold email campaigns or purchased contact lists.
- Bounce & Complaint Thresholds: Bounce rates exceeding 5% or spam complaint rates exceeding 0.08% trigger automatic outbound suspension.
- Authorized Domains Only: You may only send from verified domains where SPF and DKIM DNS records match your tenant ID.
- Phishing & Malware: Any account attempting credential harvesting or malicious attachments is terminated immediately.
3. Billing, UPI QR Payments & 7-Day Pro-Rata Refunds
Inboxbees provides transparent yearly subscription tiers. Payments in India are processed via direct UPI QR (GPay, PhonePe, Paytm, BHIM) with automated UTR confirmation, followed by a formal GST tax invoice issued by Smart Infotech.
7-Day Pro-Rata Refund Guarantee
If you are dissatisfied with the service within 7 calendar days of your paid subscription activation, you may email billing@inboxbees.com for a full pro-rata refund.
4. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law, Smart Infotech's total cumulative liability for any claims arising under this agreement shall be capped at the actual amount paid by the Subscriber in the preceding three (3) months.
These Terms shall be governed by and construed in accordance with the laws of India, and the courts of Mumbai, Maharashtra shall have exclusive jurisdiction over any disputes.
5. Statutory Grievance Redressal (IT Rules 2021)
In accordance with the Information Technology Act, 2000 and the Intermediary Guidelines (IT Rules 2021), the details of the resident Grievance Officer are provided below:
Entity: Smart Infotech (Udyam MSME Registered)
Grievance / Compliance Desk: Legal & Compliance Officer
Email: compliance@inboxbees.com
Abuse Desk: abuse@inboxbees.com
SLA: Grievances acknowledged within 24 hours and resolved within 15 working days.